, Nov. 19, 2015 /PRNewswire/ -- Automotive finance providers need to focus their efforts on servicing processes, anticipating the changing needs as well as the diversity of their customers to achieve high levels of satisfaction, according to the J.D. Power 2015 U.S. Consumer Financing Satisfaction StudySM released today. The study examines the overall customer experience with financing either an automotive loan or lease. The study measures satisfaction among customers who financed or leased their vehicle indirectly through a dealer or directly through an auto finance provider in four key factors: onboarding process; billing and payment process; website; and phone contact. The study is...
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